We had had service done on the bus at the National Indoor RV Center in Lewisville back in August/September. When we couldn't get the AquaHot to work to heat the bus as we were leaving Virginia, we decided to try to take it back there when we got back to Texas to see if they could determine what the problem was. They agreed to work us in, so we arrived at their lot just as they were closing last night (Monday). We were able to get fresh water on board, and we could have used their dump station if needed, and they had 50A hookups for us to "camp" in their storage area.
This morning, the service manager, Paul, came to our coach to check out the AquaHot. It turned out that the problem was probably "user error" - the need to have several components on the coach correctly set as well as sufficient battery capacity to run the 12V blowers. Paul showed us how to get the system working, and it worked great to heat the coach this morning. He also helped us with a propane issue and an ABS indicator issue. (He indicated that it is unfortunately rather common that the ABS indicator from the tag axle gives incorrect readings of failure on Blue Birds and that many coaches just disable that check of the ABS on the tag axle.)
We determined that there were some additional items that we would like for them to diagnose/correct (the biggest being a water leak in the bedroom floor area), so we went over to our service advisor, Carey, to see if we could bring it back after our driving test on 12/1. We were able to make an appointment to bring it back on 12/7, so we'll be staying in the north Texas area for a little longer. When we asked to "settle up" our bill for the services that Paul had done today, Carey let us know that Paul had comped the services!!! Oh my - we did not expect that!
We really appreciate all the help that both Paul and Carey have given us, and are really happy with the service that they have provided. Unfortunately, I think what we really need is a user tutorial on how to operate the systems on this bus!!!
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